Support Services

24/7 IT helpdesk, remote monitoring, and onsite support to keep your operations running smoothly.

Support Plans for Every Business

Essential Support

R1,499/month

Up to 10 users

  • Business hours helpdesk (8-17 SAST)
  • Email & phone ticketing
  • Remote desktop support
  • Monthly reporting

Enterprise Support

R8,999/month

Up to 50 users

  • 24/7 support
  • Dedicated account manager
  • Proactive monitoring
  • Onsite engineer visits
  • SLA guarantee
  • Monthly executive reporting

How We Support You

Remote Monitoring & Management

24/7 proactive monitoring of your infrastructure, systems, and networks with automated alerts and quick response times.

Helpdesk & Ticketing

Traditional phone support and WhatsApp messaging for quick issue resolution with tracked ticketing system.

Onsite Break/Fix

Our technicians can visit your location for hands-on troubleshooting and hardware repairs when remote support isn't sufficient.

Patch Management & Updates

Automated deployment of critical security patches and system updates to keep your infrastructure secure and up-to-date.

Reach Us Through Multiple Channels

WhatsApp

Message us

Ticketing Portal

Submit a ticket

Get Started with Support Services

Ready to Transform Your IT Support?

Let Toggle Now handle your IT infrastructure so you can focus on your core business.

Contact Us Today

Toggle Now Remote Monitoring & Management

Enterprise-grade endpoint management, automated patching, and 24/7 device monitoring — powered by N-able's industry-leading RMM platform, delivered under the Toggle Now brand.

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24/7 Device Monitoring

Real-time monitoring across Windows, macOS, and Linux endpoints. Automated alerts catch issues before they impact your business — covering CPU, memory, disk, services, and network health.

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Automated Patch Management

Microsoft and third-party patches deployed automatically on your schedule. Our team reviews, tests, and approves updates so your systems stay secure without disrupting productivity.

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Endpoint Detection & Response

Built-in EDR with SentinelOne integration detects and isolates threats in real time. Combined with our SOC team, your endpoints are protected around the clock.

Remote Access & Support

Secure remote access lets our technicians resolve issues without site visits. Average remote resolution time: under 15 minutes for common issues.

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Reporting & Compliance

Monthly executive reports on system health, patch compliance, security posture, and SLA performance. Full audit trails for POPIA and industry compliance requirements.

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Automation & Scripting

Drag-and-drop automation policies handle routine maintenance — disk cleanup, cache clearing, service restarts, and custom scripts — reducing manual intervention by up to 70%.

All RMM services are delivered under the Toggle Now brand with your dedicated account manager. Pricing starts from R49/endpoint/month with volume discounts available.

Request RMM Demo

Ready to Transform Your IT?

Get in touch and let's build your digital foundation.

Clearwater Estate, Johannesburg, South Africa
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